Privacy

We're a small yarn shop in Greenville, Ohio, and we collect as little as we can get away with.

Things you give us. When you order, that's your name, email address, shipping address and what you bought. When you message us through the site, it's your name, email and whatever you wrote. When you sign in, it's your email address.

Your cart. Your cart is kept in your own browser so it survives a refresh. If you get as far as entering your email at checkout and then leave, we save the cart and that email address so we can send you a single reminder. More on that below.

Things your browser tells us. Which pages you looked at, roughly where in the world you are (from your IP address), what browser and device you used, and which site sent you to us. We use this to understand which pages are worth keeping, not to build a profile of you.

Card payments are handled entirely by Square, our point-of-sale and checkout provider. Your card number never reaches our website and we never see or store it. Square keeps the order and payment record, and their privacy policy covers what they do with it.

We do not sell your information. We don't trade it, rent it, or hand it to advertising networks.

We do use a short list of companies to actually run the shop, and they only get what they need to do their job:

• Square — checkout, payments, and our product catalogue.
• Roving Studio — the software this website runs on. It stores our page content, the messages you send us, and saved carts.
• Resend — sends our email, like order confirmations and that one cart reminder.
• Google Analytics — tells us which pages people visit and which products are viewed, added to carts and bought, so we know what to stock. It never receives your name, email, address or card details. It sets cookies in your browser.
• Cloudflare — delivers the site quickly, blocks attacks, and runs Turnstile, the check that keeps spam bots out of our forms.
• USPS — gets your parcel to you, so they get your address.

We may also have to share information where the law requires it — a valid subpoena, court order, or similar legal process — or to protect our rights or someone's safety. In that case we give only what is actually required of us, and nothing more.

Cookies are small files a website leaves in your browser. Ours are used for:

• Your cart — so it's still there when you come back.
• Staying signed in — if you have an account.
• Counting visits — Google Analytics, and our own first-party counter, which respects your browser's "Do Not Track" setting.

You can clear or block cookies in your browser settings. The shop will still work, but your cart won't follow you between visits.

We keep order records as long as we need them for our books and for returns. Analytics is kept in aggregate. Saved carts and the email addresses left at checkout are kept until you ask us to remove them, or until we clear them out.

Email us at [email protected] and we will, for free:

• Tell you what we hold about you.
• Correct anything that's wrong.
• Delete it, unless we're legally required to keep an order record.
• Stop emailing you.

You don't need to give a reason, and asking won't affect how we treat you next time you come in.

Our shop isn't aimed at children under 13 and we don't knowingly collect their information. If you think we have, email us and we'll delete it.

If we change this page we'll update the date at the top. If we ever change it in a way that really matters, we'll say so plainly rather than quietly editing it.